The Anne Crosby Piano Library will be available on Friday, February 23, 2018.

FAQ

Canada eh?

That's right, prices are in Canadian dollars. Shopify will take care of the exchange if necessary.

Is there a shipping charge?

If you order a PDF digital download then there are no shipping charges. I have a limited quantity of printed, coil bound music books, which I am able to ship within Canada through Canada Post.

About shipping for Canadian customers:

  • If your order is under 1 lb and less than 2 cm thick the flat rate is $6.00 and I will be able to ship Canada Post Lettermail.
  • If your order is between 1-4 lbs and more that 2 cm thick the flat rate is $16.00 and I will ship Canada Post Expedited.
  • I am usually able to ship your package the same day or the day following your order. You will receive an email to let you know when it has been sent.

Will tax be added?

There are no taxes required at this time.

Please explain your terms of use for digital downloads.

Single User License - Permission is granted for ONE person to print ONE copy for personal use. Digital files may NOT be shared with others.


Private Studio License - Permission is granted for ONE user to make unlimited copies for students within that person’s private teaching studio. Digital files may NOT be shared. Duplication for the purpose of resale is not permitted, except to recover printing costs from a student.


If you purchase a Single User License and would like to upgrade to a Private Studio License, please contact me by email. I will provide you with a discount code to upgrade.

What happens after I make a purchase?

Your online purchase is processed by Shopify, which is secure and fast. You will receive an email with the links to your digital files shortly after your transaction has gone through. Click the link and save the download to your computer. Your link will expire after 3 download attempts, be sure to save your download.

What do you recommend for printing?

If possible, send your digital files to a print shop for quality printing. When printing sheet music try to use 28lb or 32 lb paper, it's so much nicer. Teaching aids will last longer if you ask for 100lb cover stock paper and there may be certain items you wish to laminate.

My file isn't printing properly!

My files are saved as pdfs, so you should see exactly the same thing I see. But there can be issues, so the first thing to do is make sure you have an up-to-date version of Adobe Reader, it's a free download and it often solves viewing problems. Click here for the download link from Adobe. If you still have problems, please let me know and I will do my best to make it right for you.

I can't find one of your products. What now?

I reserve the right to edit or remove my store items at any time. If this happens it's usually because I want to improve it in some way. Please DO NOT SHARE my files with others even if the product is no longer available in my store.
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